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Shipping, Store Pick Up, & Returns

Return Policy

We will offer store credit or exchange for any items brought in-store at our Fresno location within 14 days of the purchase date. Items MUST be brought back in person and can not be mailed back.

All items wanting to be exchanged in-store MUST comply with the following: 

  • Have original EyeCandy tags attached
  • Must be unworn
  • No stains (deodorant/makeup) or odors (perfume/pets) are present
  • No returns on bodysuits &/or jewelry due to hygiene safety 
  • Must present a copy of the order confirmation email. 

Any items within the following will not be accepted:

  • Items with missing original EyeCandy tag
  • Item has been worn
  • Items with stains (deodorant/makeup) or odors (perfumes/pets)
  • That are passed 14 days of purchase date 
  • Items that were purchased on sale 
  • Customer does not have copy of order confirmation
*Any item wanting to be exchanged/returned may be refused if our sales associate suspect any of the above reasons. 
 

 

Shipping


Please allow 2-3 business days for orders to be processed and shipped. Orders placed on a Saturday, Sunday, or holiday will not begin to be processed until the following business day. 

All are shipped through USPS. You will receive a confirmation email once your order has been received along with a tracking number once your order has been shipped. Please allow one full business day for your tracking number to start showing progress. 

*Please note that all packages are shipped uninsured and we will not be held responsible for any lost or stolen items. If you try to place a claim with USPS and your order status shows delivered, our claim will be denied and closed. 

If you suspect theft, please contact your local law enforcement. 

 

Store Pick Up 

After putting in your shipping information at checkout it will give you an option to select STORE PICK UP for local addresses. You will receive a text/email when your order is ready to be picked up.